Pri­vacy Policy

Fran­k­land Estate is com­mit­ted to respect­ing the pri­vacy of your per­sonal infor­ma­tion. This Web­site Pri­vacy Notice explains our pol­icy for deal­ing with per­sonal infor­ma­tion that we col­lect through our web­site www.franklandestate.com.au.

Through­out this Pol­icy, we refer to your “per­sonal infor­ma­tion” which means infor­ma­tion which iden­ti­fies you as an indi­vid­ual or from which your iden­tity can be rea­son­ably ascer­tained. Your home address and home tele­phone num­ber are exam­ples of per­sonal information.

We will post any changes to this Web­site Pri­vacy Notice on the Web­sites, so we encour­age you to check this Web­site Pri­vacy Notice from time to time.

Infor­ma­tion collected

The infor­ma­tion about you which we may col­lect through the Web­sites includes:

  • infor­ma­tion col­lected when you join our on-line newslet­ter which will include per­sonal infor­ma­tion such as your name and con­tact details;
  • the con­tent of elec­tronic forms you sub­mit via the Web­sites, request­ing us to pro­vide ser­vices or infor­ma­tion, or take actions, for exam­ple become a mem­ber of the wine club
  • any mes­sages or com­ments you sub­mit to us via the Web­sites, eg. through an email or “Con­tact Us” form;
  • infor­ma­tion you pro­vide to info@franklandestate.com.au, where you have used that web­site to request infor­ma­tion or assis­tance with an on-line order

You may browse some information-only areas of the Web­sites with­out pro­vid­ing any per­sonal infor­ma­tion, how­ever we may not be able to pro­vide the full range of ser­vices through the Web­sites if we are not pro­vided with the infor­ma­tion out­lined above.

In com­mon with many com­mer­cial web­sites we may also col­lect aggre­gated infor­ma­tion which tells us about vis­i­tors to the Web­sites but not the iden­tity of those vis­i­tors. For exam­ple, we may col­lect infor­ma­tion about the date, time and dura­tion of vis­its and which pages of the Web­sites are most com­monly accessed. This infor­ma­tion is used by us to help to admin­is­ter and improve the Websites.

Web­site Cookies

HTTP cook­ies, some­times known as web cook­ies or just cook­ies, are parcels of text sent by a server to a web browser and then sent back unchanged by the browser each time it accesses that server. HTTP cook­ies are used for authen­ti­cat­ing, track­ing, and main­tain­ing spe­cific infor­ma­tion about users, such as site preferences, how far a page is scrolled and the con­tents of their elec­tronic shop­ping carts.

Cook­ies are also sub­ject to a num­ber of mis­con­cep­tions, mostly based on the erro­neous notion that they are com­puter pro­grams. In fact, cook­ies are sim­ple pieces of data unable to per­form any oper­a­tion by them­selves. In par­tic­u­lar, they are nei­ther spy­ware nor viruses, despite the detec­tion of cook­ies from cer­tain sites by many anti-spyware products.

Most mod­ern browsers allow users to decide whether to accept cook­ies, but rejec­tion makes some web­sites unus­able. For exam­ple, shop­ping bas­kets imple­mented using cook­ies do not work if cook­ies are rejected.

our web site does not use cook­ies to store any per­sonal information.

Use and dis­clo­sure of information

We may share per­sonal infor­ma­tion with other Fran­k­land Estate enti­ties and with third par­ties includ­ing our cel­lar door, and organ­i­sa­tions with whom we have co-promotional arrange­ments (and any third par­ties used in admin­is­ter­ing those arrange­ments). We may also share per­sonal infor­ma­tion with other ser­vice providers includ­ing organ­i­sa­tions that assist us by pro­vid­ing archival, audit­ing, con­sult­ing, mail­house, deliv­ery, tech­nol­ogy and secu­rity services.

In addi­tion to pro­vid­ing our ser­vices and infor­ma­tion to you, we may use or dis­close per­sonal infor­ma­tion that we col­lect about you:

  • for the pur­poses for which it was collected;
  • where you have con­sented to the use or disclosure;
  • to main­tain our rela­tion­ship with you;
  • to the extent that we are required or autho­rised by law to do so.

We may also use your per­sonal infor­ma­tion to keep you informed of our ser­vices, events, devel­op­ments and other mat­ters. If you do not wish to be con­tacted for those pur­poses, please let us know using the con­tact details set out below. We aim to pro­vide you with infor­ma­tion and invi­ta­tions that we con­sider may be of inter­est or rel­e­vance to your business.

Links

The Web­sites may, from time to time, con­tain links to the web­sites of other organ­i­sa­tions which may be of inter­est to you. Linked web­sites are respon­si­ble for their own pri­vacy prac­tices and you should check those web­sites for their respec­tive pri­vacy statements.

Secu­rity

We use a num­ber of mech­a­nisms to pro­tect the secu­rity and integrity of your per­sonal infor­ma­tion. Unfor­tu­nately, no data trans­mis­sion over the Inter­net can be guar­an­teed as com­pletely secure. So while we strive to pro­tect such infor­ma­tion, we can­not ensure or war­rant the secu­rity of any infor­ma­tion you trans­mit to us and you do so at your own risk. Once any per­sonal infor­ma­tion comes into our pos­ses­sion, we will take rea­son­able steps to pro­tect that infor­ma­tion from mis­use and loss and from unau­tho­rised access, mod­i­fi­ca­tion or disclosure.

Access to information

If you wish to request access to any other per­sonal infor­ma­tion which we hold about you as a result of our infor­ma­tion col­lec­tion prac­tices out­lined in this Web­site Pri­vacy Notice, please con­tact us using the “Con­tact details” set out below. Please pro­vide as much detail as you can about the par­tic­u­lar infor­ma­tion you seek, in order to help us retrieve it.

Con­tact details

If you have any ques­tions or feed­back about pri­vacy, or wish to make a com­plaint about the way in which we have han­dled your per­sonal infor­ma­tion, you may con­tact us as set out below:

Fran­k­land Estate
Fran­k­land Road
Fran­k­land
West­ern Aus­tralia 6396
Tel  + 61 (0)8 98 551 544
Fax + 61 (0)9 98 551 549.
Email: info@franklandestate.com.au

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